FAQ

Welcome to the Siozy FAQ section. We’ve compiled answers to some of the most common questions our customers ask. If you need further help, feel free to reach out to us directly.

🛒 Ordering

Q: How do I place an order?
A: Simply browse our collection, select your preferred bed sheet, add it to your cart, and proceed to checkout. Follow the steps to complete your order securely.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible at support@siozy.shop.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes, we provide free standard shipping within the United Kingdom and United Arab Emirates.

Q: How long does shipping take?
A: Orders are delivered within 5–10 business days after processing. Our processing time is 1–3 business days (Monday to Friday).

Q: Do you ship internationally?
A: Currently, we only ship within the UK and United Arab Emirates.

💳 Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Q: Is it safe to shop on your website?
A: Absolutely. Our website uses SSL encryption and trusted payment gateways to ensure your information is secure.

📦 Returns & Refunds

Q: What is your return policy?
A: You can return items within 30 days of delivery, as long as they are unused, unwashed, and in their original packaging. Visit our Return & Refund Policy page for full details.

Q: How do I request a return or refund?
A: Contact us at support@siozy.shop with your order number and reason for return. We’ll guide you through the process.

🧼 Product Care

Q: How do I wash my bed sheets?
A: Machine wash on a gentle cycle with cold or lukewarm water. Avoid bleach and fabric softeners. Tumble dry on low or line dry. See our Care & Instructions page for full guidance.

❓ Still Have Questions?